Shipping Policy

Last Updated: June 2026

Thank you for choosing Online Med Service. We are committed to providing fast, secure, and reliable shipping services to customers throughout the United States. Please review our shipping policy below to understand how we process and deliver your orders.

Order Processing & Delivery Times

We aim to process every order as quickly as possible to ensure timely delivery.

• Orders are typically processed and shipped within 24–48 business hours after payment confirmation.
• Standard Shipping: Estimated delivery time is 3–5 business days from the date of shipment.
• Most customers receive their orders within 3–5 business days in total.
• Orders are processed and shipped Monday through Friday, excluding weekends and public holidays.
• Orders placed on weekends or holidays will be processed on the next business day.

Please note that delivery times are estimates and may vary depending on your location and carrier conditions.

Shipping Carrier & Tracking Information

To provide dependable service, all orders are shipped using trusted domestic carriers.

• All standard shipments are sent via USPS (United States Postal Service).
• Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
• You may use the tracking number provided to monitor the progress of your shipment through the carrier’s tracking system.

Discreet Packaging

At Online Med Service, we value your privacy.

All orders are shipped in plain and discreet packaging.

Our packaging process is designed to ensure confidentiality and protect your personal privacy.

Free Standard Shipping

We are pleased to offer:

FREE Standard Shipping on all eligible orders within the United States.

No hidden fees or additional shipping costs will be added to qualifying orders at checkout.

Replacement & Reshipment Policy

Customer satisfaction is important to us. If you experience any issues with your order, we will work to resolve them promptly.

Lost Packages

If your shipment is confirmed lost by the shipping carrier and tracking has not updated for more than 7 consecutive days, please contact our support team.

Upon verification, we will arrange a replacement shipment at no additional cost.

Damaged Shipments

If your package arrives damaged, opened, tampered with, or if any products are broken during transit:

• Notify us within 48 hours of delivery.
• Provide clear photographs showing the damage.
• Once reviewed, we will arrange a replacement shipment free of charge.

Product Quality Concerns

If you believe the products received do not meet expected quality standards:

• Contact our customer support team within 7 days of delivery.
• Include your order number and details regarding the issue.

Our team will investigate the matter and, where appropriate, provide a suitable resolution, which may include a replacement shipment.

Contact Us

If you have any questions regarding your shipment or require assistance with an order, please contact our customer support team.

Email: support@onlinemedservice.com

When contacting us, please include:

• Your Order Number
• The tracking number (if available)
• A brief description of your inquiry

We strive to respond to all customer inquiries as promptly as possible.

Important Information

• Residential addresses are recommended to help ensure successful delivery.
• Certain delivery restrictions may apply to P.O. Box addresses.
• Delivery estimates may be affected by circumstances beyond our control, including severe weather conditions, carrier delays, or peak holiday periods.
• Shipping timelines provided on our website are estimates only and are not guaranteed.
• All orders are shipped from our authorized fulfillment facilities located within the United States.

Acceptance of This Policy

By placing an order through Online Med Service, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy.

Thank you for choosing Online Med Service. We appreciate your trust and look forward to serving your healthcare needs with professionalism, discretion, and care.